FREQUENTLY ASKED QUESTIONS

About HED Africa

What makes HED Africa different from other suppliers?

We’re more than just a supplier — we are a sustainability-first organisation. We focus on retrofit, not replace, extending the life of assets, reducing waste, and creating community value through training and job creation.

Where are you based?

We operate across South Africa with hubs in Johannesburg , Durban and Zambia supported by international expertise from our UK headquarters.

Products & Applications

What products do you offer?

Our portfolio includes:

  • Second-Life Solar Panels (recoated & warrantied)
  • SolarGuard® Solar Panel coatings & cleaners
  • ClimaGuard® glass coating
  • GAINA ceramic thermal coating
  • Aerogel thermal insulation coating
  • Drain Clips for solar panels
  • Brick Slips (locally manufactured, coming soon)

Can your products be retrofitted, or do I need new installations?

Most of our solutions are retrofit-friendly, meaning they can be applied to existing buildings or panels without full replacements.

Are the coatings available in different colours?

Yes — our GAINA coating comes in 52 colours, though for now our online shop will offer standard options for easy selection.

Sustainability & Community

How does HED Africa support communities?

Beyond selling products, we train local installers, create jobs, and donate panels that are unsuitable for resale to communities in need.

How do your products align with sustainability goals?

All solutions are aligned with the UN Sustainable Development Goals (SDGs), focusing on clean energy, climate action, responsible consumption, and community empowerment.

Warranties & Performance

What warranties do your products come with?

  • Second-Life Solar Panels: 3 years
  • SolarGuard Coatings: 3–5 years renewable
  • ClimaGuard Glass Coating: 10 years
  • GAINA Ceramic Thermal Coating: 25 years
  • Aerogel Coating: Product-specific (durability, fire resistance, moisture protection)
  • Drain Clips: 10 years (plastic), lifetime (steel/aluminium)

How much can I expect to save with your solutions?

Savings vary by product and application. For example, SolarGuard boosts panel efficiency by 5%+, GAINA reduces HVAC demand significantly, and Aerogel can cut heating/cooling costs by up to 40%.

Ordering & Support

Can I buy directly online?

Yes — our online shop allows direct purchases of selected products (like Drain Clips and SolarGuard cleaners). Larger solutions such as solar panels, coatings, and insulation require an enquiry first, since they may involve installation or training.

Do you provide installation services?

We partner with trained installers across South Africa and also provide training programmes to ensure sustainable long-term skills development.

How can I get support?

You can contact us directly via our Contact Page, or email info@hedafrica.co.za for general enquiries.